STI Cargo Claim
Settlement Process
What to do when cargo loss or damage occurs.
All
shipments move under contracts or tariffs. Please
refer to the tariff or contract for valuation limitations. Please
read the backside of the STI Bill of Lading for all rules and regulations
governing the shipment. All claims must be in writing
and received by the carrier within nine months from
delivery.
In general, there are some basic details that should be documented whenever a loss or damage report is made. This
includes:
-
Full description of the shipment, the type of loss/damage,
and how the loss/damage occurred
-
Estimate of the extent
of loss/damage
-
Exact location of any
damaged cargo, including person to contact and
telephone number
-
Bill of lading number
and date
-
Declared Value, if applicable
Steps to take following receipt of
your goods.
At delivery, the
customer must inspect each package. All shortages or evidence of physical
damage must be noted on the delivery receipt before the driver leaves.
All items should be
inspected. If damage is discovered, notify the carrier and request an
inspection. Please keep the damaged goods and all packing material until the
inspection is waived or performed.
Please include the following documents when submitting your
claim to us:
-
Statement of Claim
-
Bill of Lading
-
Delivery Receipt / Inventory
-
Copy of Purchase Invoice
-
Repair Estimate
-
Weight Support Document
-
Inspection Report, if applicable
-
Salvage Allowance Substantiation, if applicable
-
Photos of the damaged article(s), please e-mail or mail, showing the overview of item(s) damaged and the specific area of damage.
If we are
responsible for the damage or loss, our liability is the depreciated value of
the item, repair cost, replacement cost, or tariff limitation, whichever is
least.
For
additional assistance, please contact us at:
Email: fwasticlaims@stidelivers.com
Address: STI, PO Box 80520, Ft Wayne, IN 46898
Phone: 800.521.6858
Fax: 260.429.2920
Submit online cargo claim
Print cargo claim form
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